telegram-crawler/data/web/telegram.org/blog/telegram-business.html
2024-04-25 16:09:19 +00:00

328 lines
23 KiB
HTML
Raw Blame History

This file contains invisible Unicode characters

This file contains invisible Unicode characters that are indistinguishable to humans but may be processed differently by a computer. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

<!DOCTYPE html>
<html class="">
<head>
<meta charset="utf-8">
<title>Introducing Telegram Business</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta property="og:title" content="Introducing Telegram Business">
<meta property="og:image" content="https://telegram.org/file/400780400268/1/6Avx2xeE-E8.239216/5a7f21012854ea61ce">
<meta property="og:site_name" content="Telegram">
<meta property="og:description" content="Starting today, anyone can turn their Telegram account into a business account  and get access to business features, such as opening hours, location, quick replies, automated messages, custom start page, chatbot support, and more.">
<meta property="article:published_time" content="2024-03-31T16:32:30+00:00"><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:image" content="https://telegram.org/file/400780400268/1/6Avx2xeE-E8.239216/5a7f21012854ea61ce" />
<meta property="fb:app_id" content="254098051407226">
<meta property="vk:app_id" content="3782569">
<meta name="apple-itunes-app" content="app-id=686449807">
<meta name="telegram:channel" content="@telegram">
<link rel="canonical" href="https://telegram.org/blog/telegram-business" />
<link rel="icon" type="image/svg+xml" href="/img/website_icon.svg?4">
<link rel="apple-touch-icon" sizes="180x180" href="/img/apple-touch-icon.png">
<link rel="icon" type="image/png" sizes="32x32" href="/img/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="16x16" href="/img/favicon-16x16.png">
<link rel="alternate icon" href="/img/favicon.ico" type="image/x-icon" />
<link href="/css/bootstrap.min.css?3" rel="stylesheet">
<link href="/css/telegram.css?237" rel="stylesheet" media="screen">
</head>
<body class="preload">
<div id="fb-root"></div>
<div class="tl_page_wrap">
<div class="tl_page_head navbar navbar-static-top navbar navbar-tg">
<div class="navbar-inner">
<div class="container clearfix">
<ul class="nav navbar-nav navbar-right"><li class="dropdown top_lang_select"><a class="dropdown-toggle" onclick="return dropdownClick(this, event)" href="#"><i class="dev_top_lang_icon"></i>EN <b class="minicaret"></b></a>
<ul class="dropdown-menu"><li class="chosen "><a href="?setln=en">English</a></li><li class="long "><a href="?setln=id">Bahasa Indonesia</a></li><li class="long "><a href="?setln=ms">Bahasa Melayu</a></li><li class=""><a href="?setln=de">Deutsch</a></li><li class=""><a href="?setln=es">Español</a></li><li class=""><a href="?setln=fr">Français</a></li><li class=""><a href="?setln=it">Italiano</a></li><li class=""><a href="?setln=nl">Nederlands</a></li><li class=""><a href="?setln=uz">Ozbek</a></li><li class=""><a href="?setln=pl">Polski</a></li><li class="long "><a href="?setln=pt-br">Português (Brasil)</a></li><li class=""><a href="?setln=tr">Türkçe</a></li><li class=""><a href="?setln=be">Беларуская</a></li><li class=""><a href="?setln=ru">Русский</a></li><li class=""><a href="?setln=uk">Українська</a></li><li class=""><a href="?setln=ar">العربية</a></li><li class=""><a href="?setln=fa">فارسی</a></li><li class=""><a href="?setln=ko">한국어</a></li></ul></li><li class="navbar-twitter hidden-xs"><a href="https://twitter.com/telegram" target="_blank" data-track="Follow/Twitter" onclick="trackDlClick(this, event)"><i class="icon icon-twitter"></i> Twitter</a></li></ul>
<ul class="nav navbar-nav">
<li class=""><a href="/">Home</a></li>
<li class=""><a href="/faq">FAQ</a></li>
<li class=""><a href="/apps">Apps</a></li>
<li class="hidden-xs "><a href="//core.telegram.org/api">API</a></li>
<li class="hidden-xs "><a href="//core.telegram.org/mtproto">Protocol</a></li>
</ul>
</div>
</div>
</div>
<div class="container clearfix tl_page_container ">
<div class="tl_page">
<div class="tl_contest_page_wrap">
<div class="tl_blog_side_blog"><div class="side_blog_wrap">
<div class="side_blog">
<a href="/blog" class="side_blog_header">Recent News</a>
<div class="side_blog_entries">
<a href="/blog/my-profile-and-15-more" class="side_blog_entry">
<div class="side_blog_date">Apr 25</div>
<div class="side_blog_title">My Profile, Recommended Channels and 15 More Features</div>
</a><a href="/blog/sticker-maker" class="side_blog_entry">
<div class="side_blog_date">Apr 14</div>
<div class="side_blog_title">Sticker Editor — Create Your Own Stickers</div>
</a><a href="/blog/telegram-business" class="side_blog_entry">
<div class="side_blog_date">Mar 31</div>
<div class="side_blog_title">Introducing Telegram Business</div>
</a><a href="/blog/monetization-for-channels" class="side_blog_entry">
<div class="side_blog_date">Mar 31</div>
<div class="side_blog_title">Sharing Revenue with Channel Owners</div>
</a><a href="/blog/february2024" class="side_blog_entry">
<div class="side_blog_date">Feb 29</div>
<div class="side_blog_title">Stories for Groups and 8 More Features</div>
</a><a href="/blog/new-saved-messages-and-9-more" class="side_blog_entry">
<div class="side_blog_date">Jan 31</div>
<div class="side_blog_title">Saved Messages 2.0, One-Time Voice Messages and 8 More Features</div>
</a><a href="/blog/calls-and-bots" class="side_blog_entry">
<div class="side_blog_date">Dec 31</div>
<div class="side_blog_title">Colorful Calls, Thanos Snap Effect, and Better Bots</div>
</a>
</div>
</div>
</div></div>
<div id="dev_page_content_wrap" class=" ">
<div class="dev_page_bread_crumbs"></div>
<h1 id="dev_page_title">Introducing Telegram Business</h1>
<div id="dev_page_content"><div class="blog_side_image_wrap">
<picture class="dev_page_tgsticker blog_side_image js-tgsticker_image" style="width:160px;"><div style="padding-top:100%"></div><source type="application/x-tgsticker" srcset="/file/400780400799/5/JMfroLl_-Vk.12159/9b57943e4a4e32b1d6"><img src="/file/400780400799/6/pHpzdwV-5fs.40285.png/c7526b789ccbc8499e" /></picture>
</div>
<div class="blog_wide_image">
<a href="/file/400780400552/2/IwKF9l550Kw.443312/bd43c2361437329342" target="_blank"><img src="/file/400780400268/1/6Avx2xeE-E8.239216/5a7f21012854ea61ce" srcset="/file/400780400552/2/IwKF9l550Kw.443312/bd43c2361437329342, 1200w" title="" alt="Introducing Telegram Business"/></a>
</div>
<p>Starting today, anyone can turn their Telegram account into a business account and get access to <strong>business features</strong>, such as opening hours, location, quick replies, automated messages, custom start page, chatbot support, and more.</p>
<h4><a class="anchor" name="introducing-telegram-business" href="#introducing-telegram-business"><i class="anchor-icon"></i></a>Introducing Telegram Business</h4>
<p>Telegram has long allowed developers to build <a href="https://core.telegram.org/bots/features">powerful bots</a> and <a href="https://core.telegram.org/bots/webapps">mini-apps</a> which were widely used by businesses.</p>
<p>Starting today, any user can easily use <strong>business features</strong> — without any coding skills.</p>
<!--
- [Hours and Location]()
- [Intro Page]()
- [Quick Replies]()
- [Greeting Messages]()
- [Away Messages]()
- [Tags for Chats]()
- [Links to Chat]()
- [Chatbots]()
-->
<h4><a class="anchor" name="hours-and-location" href="#hours-and-location"><i class="anchor-icon"></i></a>Hours and Location</h4>
<p>Businesses can display their <strong>hours of operation</strong> and show their <strong>location</strong> on a map.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400771/1/jlpXI8h2sQs.91442/7ba1f0b654e1be0805" style="max-width: 600px;" title="" alt="Location">
<source src="/file/400780400102/5/V6S2rpxNYOg.2335835.mp4/6dd11a30eeee7fb4e3" type="video/mp4">
</video>
</div>
<p>Users will know where to find you and immediately see if you&#39;re open.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400228/3/GeLUshkkPmE.91233/4469f52fd3666f3e54" style="max-width: 600px;" title="" alt="Business Hours">
<source src="/file/400780400514/5/zacKKdn_sck.2300897.mp4/e8b20c77452efb5cd4" type="video/mp4">
</video>
</div>
<h4><a class="anchor" name="start-page" href="#start-page"><i class="anchor-icon"></i></a>Start Page</h4>
<p>Businesses can customize their <strong>start page</strong> for empty chats, choosing which <strong>text</strong> and <strong>sticker</strong> people see before they start a conversation.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400032/3/FD5uJjgpZjo.43495/eba719c9a653debbc3" style="max-width: 600px;" title="" alt="Start Page">
<source src="/file/400780400013/5/q2T4Xmu4dXw.2919196.mp4/a03520f5c150f52c0e" type="video/mp4">
</video>
</div>
<p>This lets you showcase info about products and services or welcome customers with branded artwork.</p>
<!--
>It takes just a few taps to [make a new sticker](LINK) out of any photo.
-->
<h4><a class="anchor" name="quick-replies" href="#quick-replies"><i class="anchor-icon"></i></a>Quick Replies</h4>
<p>Telegram Business allows you to create <strong>quick replies</strong>. Quick replies are shortcuts for sending preset messages that may contain several messages and support text formatting, links, stickers, media, and files.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400569/1/tvZOu9aKUDE.48221/b835f4a8cd625f8bc2" style="max-width: 600px;" title="" alt="Quick Replies">
<source src="/file/400780400123/2/Ibe-DNsF8e4.2512631.mp4/4e44a0349abcbe3abc" type="video/mp4">
</video>
</div>
<p>This helps you quickly send information that your customers often need like a schedule of classes or a PDF with your menu.</p>
<blockquote>
<p>Typing a <code>/</code> in the message bar shows a <strong>panel</strong> with all of your quick replies that you can send or edit in <strong>one tap</strong>. This only works in private chats, not groups.</p>
</blockquote>
<h4><a class="anchor" name="greeting-messages" href="#greeting-messages"><i class="anchor-icon"></i></a>Greeting Messages</h4>
<p>For more automation, you can set a <strong>greeting message</strong> that will be sent to users who contact you for the <strong>first time</strong>. This will ensure they get an <strong>instant reply</strong> with important info or just a friendly hello. <img class="emoji" src="//telegram.org/img/emoji/40/F09F918B.png" width="20" height="20" alt="👋" /></p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400924/1/QUV0eNZfTrU.63933/53dff22fc20198b128" style="max-width: 600px;" title="" alt="Greeting Message">
<source src="/file/400780400989/5/DGdQ5_dVTro.2990720.mp4/bc55cdb8aca4662584" type="video/mp4">
</video>
</div>
<p>Your greeting may also include answers to frequent questions or more details about your business.</p>
<blockquote>
<p>You can <strong>specify a period</strong> after which a new message will result in your greeting being <strong>sent again</strong>.</p>
</blockquote>
<h4><a class="anchor" name="away-messages" href="#away-messages"><i class="anchor-icon"></i></a>Away Messages</h4>
<p>You can also set an <strong>away message</strong> to be sent when your business <strong>is closed</strong> or while you&#39;re <strong>on vacation</strong>.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400279/2/f8CF9XNCg3g.71575/96d622ec6068910d54" style="max-width: 600px;" title="" alt="Away Message">
<source src="/file/400780400402/1/Iaoy5vAS9oM.3056160.mp4/e0c850015dde60e317" type="video/mp4">
</video>
</div>
<p>This way people will always know when they can expect a response from your business.</p>
<blockquote>
<p>To prevent sending business messages to friends, family, or employees, you can limit any automated messages to <strong>exclude specific chats</strong> or entire <strong>chat categories</strong>.</p>
</blockquote>
<h4><a class="anchor" name="tags-for-chats" href="#tags-for-chats"><i class="anchor-icon"></i></a>Tags for Chats</h4>
<p>With Telegram Business or Premium, you can add <strong>colored labels</strong> to chats, giving them unique tags based on the <a href="https://telegram.org/tour/chat-folders">chat folders</a> they are in. </p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400313/3/kLuKPKjpwNA.75534/f2d1b60fa8987afc0b" style="max-width: 600px;" title="" alt="Tags for Chats">
<source src="/file/400780400655/1/6OnmkgzaE3A.2232737.mp4/1ed089e4c74c58ecbb" type="video/mp4">
</video>
</div>
<p>This helps you quickly differentiate between customers in your chat list based on their status, needs, or priority level.</p>
<blockquote>
<p>All Telegram users can create custom <a href="https://telegram.org/tour/chat-folders">chat folders</a> to organize their chats adding <strong>separate tabs</strong> to the chat list for <em>Work</em>, <em>School</em>, <em>News</em> and more.</p>
</blockquote>
<h4><a class="anchor" name="links-to-chat" href="#links-to-chat"><i class="anchor-icon"></i></a>Links to Chat</h4>
<p>To make it even easier for customers to reach out, you can create <strong>links to chat</strong> with your business like a button to <strong>reserve a table</strong> or <strong>track an order</strong>. When tapped, these links instantly <strong>open a chat</strong> with you and <strong>paste a suggested message</strong> for the user.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400168/1/juKEOD7nWWE.70157/29f26f9acea85e4053" style="max-width: 600px;" title="" alt="Links to Chat">
<source src="/file/400780400403/3/v6u75i_FgAQ.5750575.mp4/384c0cd8cf52d3d4a1" type="video/mp4">
</video>
</div>
<p>You can use these links both inside and <strong>outside of Telegram</strong> from a link on your site to a <strong>QR code</strong> on a restaurant menu.</p>
<blockquote>
<p>Each link shows <strong>how many times</strong> it was tapped so you can <strong>track its performance</strong>.</p>
</blockquote>
<h4><a class="anchor" name="chatbots-for-business" href="#chatbots-for-business"><i class="anchor-icon"></i></a>Chatbots for Business</h4>
<p>Business users can connect Telegram bots that will process and answer messages <strong>on their behalf</strong>. This allows businesses to <strong>seamlessly integrate</strong> any existing tools and workflows, or add <strong>AI assistants</strong> that manage their chats.</p>
<div class="blog_video_player_wrap" style="max-width: 600px; margin: 20px auto 20px;">
<video class="blog_video_player tl_blog_vid_autoplay" onclick="videoTogglePlay(this)" autoplay loop controls muted poster="/file/400780400238/1/x875tPT245w.58064/1b426d3eda0a923c03" style="max-width: 600px;" title="" alt="Chatbots for Business">
<source src="/file/400780400792/3/Y8CWkKZOVHM.3771962.mp4/044a6d7645581d8bf6" type="video/mp4">
</video>
</div>
<p>When adding a chatbot, you can configure <strong>which chats</strong> the bot can access such as excluding all chats with <strong>your contacts</strong>, or only responding to <strong>new chats</strong>.</p>
<blockquote>
<p>This opens a <strong>new era</strong> for Telegram Bots we welcome all developers to create new services that will help businesses automate and improve their communication with Telegram users. See our <a href="https://core.telegram.org/bots">Bot Manuals</a> for details.</p>
</blockquote>
<p>Telegram will be introducing new features for businesses in the coming updates. For the moment, all <strong>Telegram Business</strong> features are available <strong>for free</strong> to <strong>Premium</strong> subscribers. You can find them in <em>Settings &gt; Telegram Business</em>.</p>
<div><br></div>
<p><em>March 31, 2024<br>The Telegram Team</em></p>
</div>
</div>
<div class="tl_main_share clearfix">
<a href="https://t.me/share/url?url=https%3A%2F%2Ftelegram.org%2Fblog%2Ftelegram-business&text=Starting%20today%2C%20anyone%20can%20turn%20their%20Telegram%20account%20into%20a%20business%20account%C2%A0%E2%80%93%20and%20get%20access%20to%20business%20features%2C%20such%20as%20opening%20hours%2C%20location%2C%20quick%20replies%2C%20automated%20messages%2C%20custom%20start%20page%2C%20chatbot%20support%2C%20and%20more." class="tl_telegram_share_btn" id="tl_telegram_share_btn" data-text="Starting today, anyone can turn their Telegram account into a business account  and get access to business features, such as opening hours, location, quick replies, automated messages, custom start page, chatbot support, and more." data-url="https://telegram.org/blog/telegram-business"><i class="tl_telegram_share_icon"></i><span class="tl_telegram_share_label" target="_blank">Forward</span></a>
<a href="https://twitter.com/share" class="tl_twitter_share_btn" id="tl_twitter_share_btn" data-text="Starting today, anyone can turn their Telegram account into a business account  and get access to business features, such as opening hours, location, quick replies, automated messages, custom start page, chatbot support, and more." data-url="https://telegram.org/blog/telegram-business" data-via="Telegram">Tweet <span class="tl_twitter_share_cnt"></span></a>
</div>
</div>
<div class="tl_main_recent_news_wrap tlb_other_news_wrap tl_blog_list_page_wrap">
<h3 class="tl_main_recent_news_header">
<a href="/blog">Other News</a>
</h3>
<div class="tl_main_recent_news_cards clearfix">
<a class="dev_blog_card_link_wrap" href="/blog/my-profile-and-15-more"><div class="dev_blog_card_wrap">
<img class="dev_blog_card_image" src="https://telegram.org/file/400780400283/2/u3yTafRoh-g.259708/f2ec7d02b0bf09876e" />
<div class="dev_blog_card_alltext_wrap">
<h4 class="dev_blog_card_title">My Profile, Recommended Channels and 15 More Features</h4>
<div class="dev_blog_card_lead">This month we&#39;ve added more than 15 new features, including recommended channels, a way to view your own profile and display your channel…</div>
</div>
<div class="dev_blog_card_date">Apr 25, 2024</div>
</div></a><a class="dev_blog_card_link_wrap" href="/blog/sticker-maker"><div class="dev_blog_card_wrap">
<img class="dev_blog_card_image" src="https://telegram.org/file/400780400906/1/nG_ME-jFfII.256820/2569601ad1ecf4c3c2" />
<div class="dev_blog_card_alltext_wrap">
<h4 class="dev_blog_card_title">Sticker Editor — Create Your Own Stickers</h4>
<div class="dev_blog_card_lead">Starting today, anyone can quickly create stickers and entire sticker sets using a new powerful editor —&nbsp;without leaving Telegram.</div>
</div>
<div class="dev_blog_card_date">Apr 14, 2024</div>
</div></a><a class="dev_blog_card_link_wrap" href="/blog/monetization-for-channels"><div class="dev_blog_card_wrap">
<img class="dev_blog_card_image" src="https://telegram.org/file/400780400191/1/EVk7lrjHV1k.216056/76e92be4b951903eeb" />
<div class="dev_blog_card_alltext_wrap">
<h4 class="dev_blog_card_title">Sharing Revenue with Channel Owners</h4>
<div class="dev_blog_card_lead">Today, we&#39;re introducing one of the most generous reward systems in the history of social media. Telegram channel owners can now receive 50% of the revenue from ads displayed in their…</div>
</div>
<div class="dev_blog_card_date">Mar 31, 2024</div>
</div></a><a class="dev_blog_card_link_wrap" href="/blog/february2024"><div class="dev_blog_card_wrap">
<img class="dev_blog_card_image" src="https://telegram.org/file/400780400044/4/Q1UaSDMMPHI.306200/1704172cc8fc21b436" />
<div class="dev_blog_card_alltext_wrap">
<h4 class="dev_blog_card_title">Stories for Groups and 8 More Features</h4>
<div class="dev_blog_card_lead">Telegram brings conversation in groups to an entire new level with 9 new features that redefine many-to-many communication. Now, groups can publish stories and save them as posts on…</div>
</div>
<div class="dev_blog_card_date">Feb 29, 2024</div>
</div></a>
</div>
</div>
</div>
</div>
</div>
<div class="footer_wrap">
<div class="footer_columns_wrap footer_desktop">
<div class="footer_column footer_column_telegram">
<h5>Telegram</h5>
<div class="footer_telegram_description"></div>
Telegram is a cloud-based mobile and desktop messaging app with a focus on security and speed.
</div>
<div class="footer_column">
<h5><a href="/faq">About</a></h5>
<ul>
<li><a href="/faq">FAQ</a></li>
<li><a href="/privacy">Privacy</a></li>
<li><a href="/press">Press</a></li>
</ul>
</div>
<div class="footer_column">
<h5><a href="/apps#mobile-apps">Mobile Apps</a></h5>
<ul>
<li><a href="/dl/ios">iPhone/iPad</a></li>
<li><a href="/android">Android</a></li>
<li><a href="/dl/web">Mobile Web</a></li>
</ul>
</div>
<div class="footer_column">
<h5><a href="/apps#desktop-apps">Desktop Apps</a></h5>
<ul>
<li><a href="//desktop.telegram.org/">PC/Mac/Linux</a></li>
<li><a href="//macos.telegram.org/">macOS</a></li>
<li><a href="/dl/web">Web-browser</a></li>
</ul>
</div>
<div class="footer_column footer_column_platform">
<h5><a href="//core.telegram.org/">Platform</a></h5>
<ul>
<li><a href="//core.telegram.org/api">API</a></li>
<li><a href="//translations.telegram.org/">Translations</a></li>
<li><a href="//instantview.telegram.org/">Instant View</a></li>
</ul>
</div>
</div>
<div class="footer_columns_wrap footer_mobile">
<div class="footer_column">
<h5><a href="/faq">About</a></h5>
</div>
<div class="footer_column">
<h5><a href="/blog">Blog</a></h5>
</div>
<div class="footer_column">
<h5><a href="/apps">Apps</a></h5>
</div>
<div class="footer_column">
<h5><a href="//core.telegram.org/">Platform</a></h5>
</div>
<div class="footer_column">
<h5><a href="/press">Press</a></h5>
</div>
</div>
</div>
<script src="/js/main.js?47"></script>
<script src="/js/tgsticker.js?31"></script>
<script>initScrollVideos(true);
mainInitTgStickers({"maxDeviceRatio":2,"cachingModulo":4});
twitterCustomShareInit();
blogSideImageInit();
backToTopInit("Go up");
removePreloadInit();
</script>
</body>
</html>